Refund and Returns Policy for Hometopis
Effective Date: March 13, 2025
At Hometopis, we are committed to ensuring that you are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please read the following guidelines to understand our policy.
1. Return Eligibility
To be eligible for a return or refund, your item must meet the following conditions:
- The product must be unused, in its original condition, and in its original packaging.
- The return request must be made within 30 days from the date of purchase.
- You must provide proof of purchase (such as a receipt or order confirmation email).
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Customized or personalized products.
- Digital products or downloadable content.
- Items marked as “final sale” or “non-returnable” at the time of purchase.
3. How to Return an Item
To return an item, follow these steps:
Contact Us: Reach out to our customer service team at info@hometopis.xyz or call 307-621-0431 to initiate the return. Please provide your order number and reason for return.
Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return your product.
Return the Item: Pack the item securely in its original packaging and ship it back to us using the provided return instructions. You will be responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect item).
4. Refund Processing
Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If approved, we will issue a refund to the original payment method used for the purchase.
- Refund Timeframe: Refunds will typically be processed within 7-10 business days from the date we receive the returned item. The exact time may vary depending on your payment provider.
- Shipping Fees: Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our customer service team. If the exchange is of greater value, the difference will need to be paid.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or a full refund at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received your refund after the processing period, please check with your bank or credit card company, as it may take additional time for the refund to post. If you’ve done this and still have not received your refund, please contact us at info@hometopis.xyz.
8. Contact Information
If you have any questions or concerns regarding returns or refunds, please contact us:
Hometopis
4599 Thorn Street
Garden Grove, California
United States
Phone: 307-621-0431
Email: info@hometopis.xyz
Website: hometopis.xyz